About Euroconsumers

Vision & Mission

Empower people, improve the market. Who we are, what we stand for, and how we turn consumer intelligence into change across Europe and Brazil.

Who we are

Empower people,
improve the market.

Gathering six national consumer organisations and giving voice to more than 7 million people in Italy, Belgium, Spain, Portugal, Poland and Brazil — Euroconsumers is the world's leading consumer group in innovative information, personalised services and defence of consumer rights.

Member
organisations

7M+

People
represented

Countries,
2 continents

What we stand for

Vision

Consumers are a vital part of society and the economy.

Today's globalized, digitalised markets have opened up innovation and opportunities — but they are under serious pressure. Prices and supply chains are vulnerable to sudden shocks, our climate and natural systems need fixing fast, and unfair business practices persist on and offline. Our role is to keep evolving to meet these challenges in a fast-changing world.

We want companies and policy makers to meet the full range of consumer expectations and the urgent needs of the planet.

We want consumers to actively shape markets by rewarding companies that deliver long term value, sustainability and trust.

Mission

Drive positive change for consumers by connecting all sides of the market.

Our national members gather the intelligence on markets and consumer experiences that shapes our priorities. We empower people through product testing, informing, advising, supporting and representing consumers — and feed the learning back to policy makers and business.

We open up constructive dialogues with stakeholders about consumer challenges, then work collaboratively to tackle them.

We lead the way on critical issues: climate change, health care, trustworthy digitalisation and the energy revolution.

We give voice to the people, and help the market deliver for people.

How we get there

We connect the dots between people and the market.

Empowered consumers will be decisive in changing how we produce, buy and use products and services. With the right conditions in place, they can push the digital world towards innovation that truly matches their goals — so we break out of familiar confines and reach outwards to form new alliances.

Empower people

We make it easy for people to access and use the right tools to get the most from the market — through testing, informing, advising and representing consumers.

Improve the market

We harness the collective force of people and enter into dialogue with companies to do better, raise the bar in the digital economy and win consumer trust.

Connect all sides

A partner to both people and the market, we find solutions for all — because connecting every side achieves a bigger payoff for everyone.

EC Manifesto

Empower people, improve the market

Giving voice to the people, so the market can deliver for them: trusted technology, affordable goods, the green transition and a new circular economy.

Read the manifesto

Governance

An agile mindset, closer to consumers

To remain relevant as consumer needs change, we keep developing our innovation potential and invest our resources as efficiently and effectively as possible.

Meet our team

Our network

Six national organisations, global impact.

Aligned action, bigger impact

With our members we co-ordinate enforcement actions, partnerships with market players, ground-breaking EU funded projects, unique market insight and international events. If companies stall or won't listen, we commit all our legal expertise to take them to court.

Our unit specialised in investment information and consultancy, enhancing financial literacy across Europe, Latin America and beyond.

Euroconsumers is a cluster of six national consumer organisations in Italy, Belgium, Spain, Portugal, Poland and Brazil, giving voice to more than 7 million people. Together we combine innovative information, personalised services and the defence of consumer rights across two continents.

All our associated national organisations are members of Consumers International, the global membership body for consumer groups. At European level we are a founding member of the BEUC umbrella network — three of our members (Test Achats/Test Aankoop, DECO and Altroconsumo) also sit on the BEUC Executive. Euroconsumers itself works as an operational cluster: we co-ordinate research, campaigns and enforcement across our members rather than acting only as a representative body.

Our national members gather intelligence on markets and consumer experience through product testing, complaints, surveys and daily contact with consumers. That evidence shapes our priorities, which currently centre on climate change, health care, trustworthy digitalisation and the energy revolution.

Yes. We prefer dialogue and collaboration, but where companies stall or refuse to listen we commit our full legal expertise. Euroconsumers has strengthened its private enforcement work and co-ordinates collective actions across our members' countries for maximum impact.

Euroconsumers Invest is our unit specialised in investment information and consultancy services. It works with stakeholders who want to contribute to a more sustainable financial market, enhancing financial literacy for all investment products available to businesses and consumers in Europe, Latin America and the rest of the world.

We actively look for new alliances and partnerships — with companies, policy makers, researchers and other consumer groups. Reach out through our contact page and we will point you to the right team for advocacy, projects, campaigns or media enquiries.