Question
A complaint pattern, a policy file or a market change tells us what needs measuring, and in which countries.
Before we take a position we measure. Comparative lab tests and multi-country surveys give us evidence no company can wave away — and every result is published.
The same questionnaire runs in every market on the same dates, so answers can be compared country by country. Fieldwork sits with our national organisations; the Statistical Surveys Department writes the method and checks the numbers before anything is published.
A complaint pattern, a policy file or a market change tells us what needs measuring, and in which countries.
One questionnaire or test protocol, identical in every market, with the sample and field dates fixed in advance.
Our national organisations collect the data; results are cleaned, weighted and checked centrally.
The release goes out with the method attached, free to download and quote — then it feeds our positions.
Tests tell us what a product does. Surveys tell us what it does to people. We usually need both before a file moves.
Lab testing of products and services against the same protocol, run by our member organisations.
Hard evidence
Representative multi-country surveys on prices, trust, digital services and daily spending.
Around 1,000 per market
Deep dives into how a market actually works: contracts, pricing, and where consumers lose out.
Sector by sector
Repeated scoring that tracks whether companies and institutions improve over time.
Tracked over yearsEach entry below is the published release, free to download and to quote. Filter by the kind of research, and take the numbers with the method note attached.
Consumer survey
Households in Belgium, Italy, Spain, Portugal and Brazil report cutting back on food, energy and essentials — and doubt that price rises are being passed on fairly.
Consumer survey
How much households have had to change what they buy, where support for action against Russia stands, and which costs they feel first.
Consumer survey
Self-reported waste by product category, the reasons given for binning food, and what people say would help them waste less.
Market study
A comparison of what residents and families pay, what the contracts commit to, and where oversight falls short.
Consumer survey
A large multi-country survey on green labelling — what shoppers believe, what they check, and how little of it they are able to verify.
Consumer survey
Appetite for COVID-19 vaccination held up despite the AstraZeneca suspension, alongside support for an EU travel pass with free-of-charge testing.
Consumer survey
Results of a large multi-country survey on what consumers expected from vaccine policy, and how much of it they trusted.
Market study
Where consumers stood on travel, spending and public services as restrictions lifted, and what they still could not resume.
Consumer survey
Consumers backed the use of apps to fight the virus, but data collection, retention and who gets access stayed top of mind.
Presentation
Every chart from the contact-tracing survey as presented in the webinar, country by country.
Index
A scored comparison of how far digital services let consumers understand, control and leave them — and what separates the top from the bottom.
Working with the data or writing about a result? Ask the survey team directly.
Our national organisations do, in their own markets and their own language. The Statistical Surveys Department writes one questionnaire and one method for all of them, so the answers can be compared across countries instead of read one country at a time.
Multi-country surveys typically run around 1,000 respondents per market, weighted to be representative of the adult online population. The exact sample, field dates and margin of error are stated in each release.
Yes. The releases are published to be quoted, with attribution to Euroconsumers and the survey date. For charts, raw tables or a breakdown that is not in the release, ask the survey team.
A test measures a product in a lab — energy use, durability, safety, whether a claim holds. A survey measures what consumers experience, expect and are willing to accept. Most of our positions rest on both.
No. Comparative product tests are published by the national organisations, for their own market and their own products. This page carries the group-level research: multi-country surveys, market studies and indices.
When a finding concerns a specific company we put it to them in writing first, with the evidence attached, and give them a deadline to respond. Their answer is reflected in what we publish.
The group and its member organisations, from membership and subscription income. Some studies are co-funded through EU projects, which is stated in the release. No research is paid for by a company whose products or practices it examines.
Questionnaires, sample sizes, raw tables, or a quote for an article — these are the people who own this work.
Statistical Surveys Department
Method, sample design and raw tables. Start here for anything about how a number was produced.
surveys@euroconsumers.org
Group Manager Advocacy, Enforcement & Communication
What we do with a finding: which positions it supports and which files it goes into.
els.bruggeman@euroconsumers.org
Communications & Media Relations Officer
Press enquiries on published results: interviews, charts, embargoed briefings.
romane.armangau@euroconsumers.orgProduct test results for a single market — which washing machine, which bank, which tariff — are published by your national organisation: Test Achats, Altroconsumo, OCU, DECO Proteste or Proteste.
Find your organisation