In the room early
Regulation is easier to shape than to undo. We engage while a file is still being drafted — with institutions and with the companies it will land on.
Our corporate affairs team in Brussels, Milan and Lisbon runs every activity on this page the way a company runs its institutional relations — with a stakeholder map, a position, a spokesperson and a plan. The difference is who we represent: seven million consumers, not a shareholder.
Regulation is easier to shape than to undo. We engage while a file is still being drafted — with institutions and with the companies it will land on.
Nothing leaves the house without data behind it. Tests, surveys and case files are what turn a conversation into a commitment.
We keep open channels with regulators, industry and the press between conflicts, so that when one comes we are already known and already credible.
A position agreed once is carried by our members in Belgium, Italy, Spain, Portugal, Brazil and beyond — nationally coordinated, centrally argued.
Digital, sustainability, energy, cost of living, product safety, mobility, security — wherever something affects consumers, that is where Euroconsumers will be, and where our corporate affairs work starts.
Every position starts as a corporate affairs brief: who decides, what moves them, and when. We take a public stance on digital, sustainability, energy, cost of living, product safety, mobility and security — then carry it into the rooms where it is decided, from Commission consultations and Parliament committees to national regulators, industry associations and the press.
Read our positions
When rules exist but are ignored, we act. Complaints, settlement talks and — where needed — collective litigation, coordinated across our members' markets. The escalation is a corporate affairs judgement as much as a legal one: we weigh the market signal, the reputational stakes and the precedent before filing, and we would rather change a company policy than win a single refund.
How enforcement works
Alliances with companies, regulators, researchers and other consumer groups — then campaigning together for change that scales. Coalition-building is the core corporate affairs skill: we look for the shared interest first, sign up partners who bring their own audiences, and only go public once the coalition can carry the ask further than we could alone.
See our partnerships
Large-scale consumer research across six countries gives every position we take the hard evidence policy makers and business cannot wave away. It is also our licence to speak: comparable numbers from millions of members are what get a meeting accepted, a study quoted in a committee and a headline carried in the national press.
Browse the evidence
EU-funded projects such as REPper, BELT, MILE21 and CircThread turn research into practical tools for a circular, low-emission economy. We run them as stakeholder programmes rather than research exercises: consortium partners, industry, academics and public bodies around one table, with the consumer voice built into the governance from day one.
See our projects
Webinars, conferences and roundtables that put consumers, policy makers and industry around the same table. Convening is corporate affairs work done in the open: we host the conversation, set the agenda, and make sure the consumer interest is represented by name in rooms where it is usually only referred to.
Upcoming events
A complaint can end in a phone call with a company's leadership or in a collective action before a national court. Which one it becomes is a corporate affairs judgement: the market signal it sends, the precedent it sets and the number of consumers it reaches all weigh in before we file.
Qualified Entity & enforcement
A test result, survey finding or member complaint flags a problem worth acting on.
We build the file: data, legal analysis, market scope across the six countries.
The company or regulator hears it from us first, privately, with a proposed fix.
If nothing moves, the position goes public — press, institutions, campaign.
Our qualified entities file for injunctions or collective redress on consumers' behalf.
Institutions, companies, researchers and journalists all reach the same team. Early conversations are cheaper than late ones — for everybody.
Corporate Affairs & Public Relations Director
Institutional relations, positioning and press. Start here for anything on the record or anything involving the EU institutions.
marco.pierani@euroconsumers.org LinkedIn profile
Group Manager Advocacy, Enforcement & Communication
The positions themselves and the enforcement actions that follow: EU files, consultation responses, complaints and settlements.
els.bruggeman@euroconsumers.org LinkedIn profile
Head of Litigation & Academic Outreach
Collective redress and the legal analysis behind it, plus our work with universities and research institutes.
marco.scialdone@euroconsumers.org LinkedIn profile
Head of Fundraising & EU Projects Development
Consortium invitations, letters of support and everything about our EU-funded project portfolio.
luisa.crisigiovanni@euroconsumers.org LinkedIn profileNot sure who to ask? Send it to the general enquiries desk and we will route it — advocacy, enforcement, projects or press — within one working day.
Contact page